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Small Business Phone Systems

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small business telephone systems

Small Business Telephone System

When you run a business, communication is essential. It is important to ensure you select the most effective phone system – but how do you know which option is best suited to your business needs?

In this day and age, there is a large range of options available; from hardware to software, it is difficult to know where to begin. Here at A1 Communications, we will work with you to determine which business phone system is best suited to your unique requirements. We take the time to assess your business needs – from the number of employees to the type of industry you work within – in order to provide you with suitable options that meet your budget.

Why do businesses need specialised phone systems?

There are two main reasons why businesses seek to upgrade from traditional phone lines:

It saves money. While a specialised phone system may cost money to implement, it quickly repays itself. Sticking with traditional phone lines will cost more money long terms as the phone bill rises; you may be able to get by as a small start-up, but as your business expands the cost can quickly get out of hand.

Usability. The second reason why business telephone systems are essential is usability. As your business grows and you take on more employees, staff need to be able to call without restriction – a single phone line simply cannot handle the call volume. A specialised system allows you to give staff extension numbers, hold conference calls, provide queue options, accommodate voicemail and place callers on hold. Usability is not merely a must for staff productivity; it helps to deliver a more professional service thus creating a better impression with clients.

As a company that offers a nationwide service, A1 Communications can supply and install business phone systems – whether you are located in Melbourne or anywhere else in Australia.

How many lines are possible?

The number of lines you will need depends on the number of employees that could potentially be on a call at the same time. In addition to staff that use the phones, it’s also important to take into account callers sitting on hold, lines that are used for internet connections such as ADSL, and any other merchant facilities that are run via your phones lines.

It’s important to remember that more lines doesn’t necessarily equate to a huge increase in cost; you can often avoid line rental charges, and depending on the setup you choose you may also be able to avoid purchasing a handset for each line.

When deciding the number of lines required, you need to ask yourself the following questions:

  • Does your business have multiple departments?
  • Does your business prioritise certain employees when it comes to answering calls?
  • Is there an afterhours mobile phone or do these calls require voicemail?

What type of system is required?

Generally the cheapest solution for businesses with lower call rates and reduced need for line rental, VoIP (Voice over Internet Protocol) is becoming increasingly popular. This phone system is run via the internet.

The drawback to VoIP is that in order to ensure call quality is consistent, internet quality needs to be of a higher level; this can result in increased internet expenses. However, as high speed internet becomes more affordable across Australia, VoIP is fast becoming a viable option for a greater number of small businesses.

If you are unsure whether VoIP is suited to your business requirements, A1 Communications can provide advice and assistance. Simply provide us with your recent telephone accounts and we’ll work to determine the best option for you.

If you are considering VoIP, it’s important to consider the following questions:

  • Do you have or need a fibre optic internet connection?
  • Do you have standard ADSL internet connection via a phone line?
  • Are you setting up you business in a new location with no active internet?

What hardware is necessary?

If you have decided to implement a small business telephone system, you will need to decide what type of hardware is required in accordance with your business needs. We offer clients a wide range of solutions; the best option ultimately depends on your individual business needs and budget.

When it comes to handsets, you may decide that you need a few running to avoid computer issues affecting calls, or you may require handsets that facilitate staff who need to work remotely (i.e. away from the office).

When deciding on a hardware solution, it’s important to consider the following:

  • Do you have a budget to purchase handsets?
  • Are you in need of software to make calls remotely?
  • Do you need to have handsets for certain environments?

What additional features are required?

It is possible to equip your phone system with a number of built-in features. For example, you may like to consider the following features:

  • Music for customers when they are on hold
  • Queues and voicemail
  • Exit queue and request call-back options
  • Call Transfer to Mobile
  • Connection to CRM
  • Call Recording

For more information, contact A1 Communications today!

If you are searching for a company that specialises in telephone systems in Melbourne and across Australia, look no further than the experienced team at A1 Communications. For more information or to request a business consultation, get in touch with our friendly team today on 1300 551 214.

1. Discuss Needs

We'll discuss your needs first, review your current telephone accounts and find out what the business intends to do with its phone system.

2. Review Proposal

We'll make a proposal of the best setup for your business and show the difference in cost and usability of your current setup.

3. Organise Install

When you are happy with everything we'll organise a time to install your phone system and handle the transition to the new setup.

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Need Repairs or Extra Handsets?

  • Is your line quality low, breaking up and hanging up on calls?
  • Are some of your handsets no longer functioning?
  • A1 Communications specialise in repairs for damaged handsets and faulty lines.
  • Have new staff coming on and need new handsets?
  • Want to upgrade to more modern handsets?
  • A1 Communications can organise new handsets as a once off or on a contract basis.

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